Employment Counsellor

North Delta

REPORTS TO: Manager Employment Services

Summary of Responsibilities

The Employment Counsellor works with participants of the WorkBC program and is responsible for ensuring client’s needs are assessed, action plans developed, barriers are addressed, and contact is maintained throughout their journey into sustainable employment.

Job Duties

  • Assesses potential clients’ program eligibility for the WorkBC program and provides service information to clients.
  • Assists clients to navigate between programs, services, and refers ineligible clients to other appropriate community resources.
  • Conducts Client Needs Assessment (CNA) and employment support services, including Work Experience, Skills Enhancement, Job Search and Job Sustainment.
  • Understands the WorkBC program service policies and contractual obligations, and the role an Employment Counsellor plays in achieving these goals (i.e., Key Performance Measures and contractual outcomes).
  • Maintains and monitors client progress to successful job attachment outcome by building a strong rapport with clients, documenting client activities in the data base, providing on-going client support, and conducting routine follow-up to a minimum of 52 weeks.
  • Maintains an excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs.
  • Attends and takes an active role participating in program, departmental and all-staff meetings, including team meetings and case conferences.
  • Provides back-up for Job Developers and undertakes other duties as requested by the supervisor.
  • Utilizes the Integrated Case Management system (ICM) to capture client data, create action plans and monitor client progress.
  • Prepares client progress notes, action plans and follow up reports in accordance with Funder requirements.
  • Conducts formal needs assessments with clients using various assessment tools and makes referrals to specialized assessment providers as required.
  • Conducts one-to-one employment counseling to enhance self-sufficiency and labour market attachment.
  • Supports clients in the development of effective resumes, networking, accessing the hidden job market, and other job search activities (i.e., providing sample template resume’s, showing client’s how to log on and use the available computers, advising clients which websites to search and registering clients for job-search related workshops).
  • Determines client need and eligibility for financial supports.
  • Other duties as required.


  • Clean Criminal Record Check (Vulnerable Sector).
  • A post-secondary certificate, degree, or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, human services, counselling, education, or human resources management).
  • Working knowledge of WorkBC Integrated Case Management (ICM) Tool and Employment Programs of BC policies and procedures.
  • Ability to meet key performance measures and objectives while providing a client centered quality service.
  • Good knowledge of existing programs, services, community resources and local labour market conditions.
  • Strong interpersonal and communication skills, possessing patience, tact, flexibility, and ability to build rapport with clients.
  • Excellent time management and organizational skills with the ability to multitask.
  • Proficient in the use of the Microsoft Office Suite.
  • Willingness to work weekends and evenings.
  • Reliable vehicle insured for business (2 million liability) and ability to work in both the North Delta and Ladner locations.
  • A Certified Career Development Practitioner designation is an asset.


This is a full-time position (35 hours per week) with group benefits at six months and pension after one year.

Thanks in advance to all persons who apply for this position. Please note that only those selected for an interview will be contacted.

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    BGC recognizes the value and importance of building and sustaining a culturally diverse environment and commits to intentional efforts to reflect that (along with our values) in all that we do. BGC has always been committed to diversity, and we believe that articulating our commitment to it in this way will support the ongoing evolution of this in our work going forward.

    For employees, participants, volunteers, donors, and the community, we demonstrate that commitment through:

    • Recruitment, employment, development, and promotion practices that are barrier free
    • Encouraging representatives of diverse identities (race, national or ethnic origin, language, spiritual beliefs, age, gender, sexual identity, marital status, family structure, political beliefs, mental or physical ability, or socioeconomic status) to apply for available positions, participate in programs, and/or engage with BGC
    • Making decisions based solely on an individual’s qualifications, merit, performance, and organizational needs