Family Support Worker p/t

North Delta

REPORTS TO: Coordinator, Early Years

Summary of Responsibilities

The Family Support Worker (FSW) provides support, resource information, life skills, parenting information and referral assistance to parents with children aged 0 to 6. The position is funded by MCFD as part of the Parent CONNECT program. The FSW meets with families in their home and community and maintains strong connections to community ensuring that parents and their children are connected to relevant community resources.

Job Duties

  • Participates as a constructive and integral member of the team including consultation, sharing of information and expertise and participates in case consultations, and group/individual clinical supervision.
  • In conjunction with participant, assesses needs and establishes goals that are based on the family’s priorities.
  • Assesses the risk of the children in families and reports suspected or known child abuse and neglect as per MCFD Duty to Report legislation.
  • Carries caseload of 5 -10 families as determined by consultation with the Coordinator of Early Years.
  • Provides one to one outreach support.
  • Facilitates referrals, linkages, and involvement with community resources relevant to participant needs.
  • Provides support, information, and referrals to families on parenting, life skills, health, housing, and child development.
  • Coordinates and facilitates Young Mom Support group (A program designed to help young moms gain confidence through learning effective interactive, parenting, life skills and knowledge.
  • Develops and maintains knowledge of resources/services in the community and actively participates in community events and resource fairs pertaining to Early Years initiatives in the Community.
  • Promotes and assists in the strengthening of the parent/child relationship within the family context.
  • Assists parents in developing their own family and neighbourhood support linkages.
  • Maintains accurate and up to date client files, case notes etc.
  • Maintains accurate and concise statistical information o clients/case load.
  • Takes initiative in professional development opportunities.
  • Other related duties as requested.


  • Clean Criminal Record Check (Vulnerable Sector)
  • A degree in Child and Youth Care, Counselling, Social Work or equivalent training and experience (A diploma in Community Support Worker, Counselling or Early Childhood Education 3 year’s related experience) is required.
  • At least one year of experience in similar role providing outreach support to at risk families who may be experiencing multiple issues and barriers.
  • Knowledge of relevant government legislation and policy is required, including “Duty to Report” child abuse legislation, privacy legislation and others.
  • Thorough knowledge of ages and stages, abuse/neglect indicators and protocols, and community resources.
  • Experience in Integrated Case Management and Wraparound models of working with high risk families.
  • Ability to build relationships with families from a variety of different cultures and backgrounds while respecting individual differences (a second language will be an asset).
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to use variety computer software to generate and exchange information.
  • A reliable vehicle that insured for business use (two million liability).
  • A valid first Aid certificate.
  • Flexible working style and the ability to work collaboratively within a team environment.
  • Experience in family centered/focused approach to family support.
  • Knowledge of community resources/services in Delta, Surrey, and the surrounding areas.


This is a part time position (22.5 hours per week) with paid vacation and sick leave and pension after one year.

Thanks in advance to all persons who apply for this position. Please note that only those selected for an interview will be contacted.

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