Job Coach - Ready, Set, Work

North Delta

REPORTS TO: Manager, Employment Services

Summary of Responsibilities

The Job Coach is responsible for developing and managing all aspects of the participant’s return to work action plan. The key objectives of this position are to ensure that participants become more independent and self-reliant by overcoming barriers to employment and to increase their employability and achieve and maintain sustainable labour market or work experience. The Job Coach will market Boys and Girls Clubs employment services to employers and eligible potential participants. The Job Coach will monitor work placements, develop relationships with employers, and provide participants with ongoing coaching and support to ensure a positive experience.

Job Duties

  • Works in accordance with policies, procedures and standards as set out by the Boys & Girls Clubs of South Coast BC and by various ministries.
  • Interviews participants and conducts vocational testing to ascertain interests, skills, job readiness, and goal setting to explore educational/vocational opportunities.
  • Advises participants of other BGC services as needed.
  • Determines participants’ financial needs through an in-depth analysis of their existing financial situation as well as what services they will need.
  • Provides participants with one-on-one counselling and coaching to accomplish job search and career exploration.
  • Facilitates job search workshops to assist participants in designing self-marketing tools including resume development, cover letters, references, and interviewing techniques, etc.
  • Facilitates career exploration workshops to assist participants to recognize skills and values, interests, and aptitude related to career choices.
  • Works with participants to develop an individualized action plan.
  • Provides research assistance for education and training opportunities for participants in preparation for employment training or returning to school.
  • Finds employment opportunities for participants and develops host/employer relationships to increase future placement opportunities.
  • Provides referrals for participants to other community support services as required.
    Collaboratively engages with the Facilitator to review identified work search strategies for job search ready participants.
  • Offers feedback on cover letters and resumes prepared by participants.
  • Reviews target industries identified by participant, offers feedback on employment engagement plan, and comes to agreement on selected activities.
  • Reviews participant’s career action plan outlining employment goals and defined activities for employer connections and workplace experience.
  • Facilitates the mock “interview readiness assessment” process with participants identified as job search ready.
  • Ensures that job ready participants are actively participating in employer engagement activities that meet their needs as defined in the program.
  • Introduces participants to the online job search tools to access all generated job leads.
    Navigates and supports participants through interviewing and employment decision-making processes.
  • Monitors and records employer’s claims for any participant related expense including accessing wage subsidies.
  • Markets services to employers and community groups to increase awareness of the benefits of hiring program participants.
  • Educates employers about the strengths of participants with disabilities to ensure optimum placement.
  • Promotes, organizes, and hosts industry events, such as employer panels, professional association information sessions, and industry-specific seminars.
  • Monitors work placements and provides participants with mentoring and regular feedback.
  • Provides follow-up services to participants who have left the program.
  • Liaises with Facilitator to strategize and monitor the post-employment success of participants.
  • May work in other employment sites/programs during high volumes and/or coverage needs as required.
  • Other duties as required.


  • Clean Criminal Record Check (Vulnerable Sector)
  • Post-secondary diploma or certification in human development, marketing, or a business practices-related discipline, combined with two or more years of experience in the community services field or the equivalent of education and expertise.
  • A minimum of two to three years in employment service; recruiter experience.
    Knowledge of current local and regional economic conditions and labour market information across range of industry sectors.
  • Knowledge of occupational matching.
  • Ability to provide employment and career counselling to diverse socioeconomic and cultural populations.
  • Excellent computer skills and ability to assist participants with career exploration and job search activities.
  • Strong knowledge of business structures and the issues faced by small and large organizations in recruiting and retaining a multicultural workforce.
  • Proven experience developing productive and professional relationships with individual clients, employers, and business community associations.
  • Proven ability to be creative in establishing relationships through networking and connecting opportunities.
  • Demonstrated experience successfully marketing services to employers to garner labour market information, generate job leads, and create opportunities for employer and job seeker interactions such as workplace experience, mentoring, or volunteering.
  • Knowledge and ability to speak to and promote other BGC services that may benefit current and potential participants.
  • Must be self-motivated.
  • Willing to travel and provide service at various employment service site locations.
  • Willing to travel and do outreach throughout the catchment area.
  • A reliable vehicle insured for business use and $2 million liability, and a clean drivers abstract.


This is a temporary full time position 35 hours a week ending August 30th 2019.

Thank in advance to all persons who apply for this position. Please note that only those selected for an interview will be contacted.

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