Manager Club Services

REPORTS TO: Senior Director Operations

Summary of Responsibilities

Reporting to the Senior Director Operations, the Manager Club Services provides leadership and support to the Club Coordinators.

The Club Manager is responsible for ensuring that Club services are initiated, delivered, and evaluated in accordance with the strategic directives and annual objectives set and/or agreed to by BGC. The Club Manager supports the development of a healthy work environment that fosters a culture of best practice.

Job Duties

  • Oversees and assists Club Coordinators with HR activities related to staff recruitment, supervision, development, evaluation, and reporting.
  • Regularly monitors program activities and Club budgets, with attention to risk management issues, ensuring that all service delivery standards, policies, and practices are met.
  • Ensure that facilities and equipment used by the Clubs are maintained with respect to standards of health, safety, security, and appearance.
  • Manages the coordination of Club participation in BGC events and intra-Club programs and events.
  • Prepares background documentation from Clubs for funding reports.
  • Assists Coordinators with program evaluation systems ensuring statistics and summary reports are compiled on a regular basis.
  • Supports Club Coordinators in the implementation of policies and procedures.
  • Provides information and resources to support Club Coordinators in the enhancement of programming.
  • Acts as trainers for BGC-mandated training.
  • Serves as “acting” Club Coordinators when necessary.
  • Participates in community meetings and activities as appropriate, networking with other related organizations, and interpreting and promoting the goals of BGC and its services to the community.
  • Under the direction of the Senior Director Operations, works with the Fund Development team to arrange donor stewardship activities occurring in Clubs.

Other duties as required.


  • Clean Criminal Record Check (Vulnerable Sector)
  • Post-secondary degree in social services, recreation, or education.
  • Excellent communication, interpersonal, writing, and team development skills.
  • 3 to 5 years of experience:

working with children and youth

program development

supporting and supervising a diverse staff team

community development

  • Strong working knowledge of:

social recreation programs

budget management

personnel management

risk management

  • Proven planning, management, organizational, and implementation skills.
  • Ability to work efficiently and effectively as a part of a team as well as independently.
  • Analytical skills to research, plan, and evaluate program services.
  • Advanced conflict resolution skills.
  • A Class IV license (Process must be initiated within 30 days and obtained within 6 months).
  • A Valid Standard First Aid and CPR Certificate (Must be obtained within 3 months)
  • Non-Violent Crisis Intervention (CPI) training (Must be obtained within 3 months).
  • Computer literacy, including effective working skills in MS Word, Excel, PowerPoint, and Outlook required and ability to adapt to and learn new software.


This is a full-time position (37.5 hours per week) with group benefits at six months and pension after one year.

Thanks in advance to all persons who apply for this position. Please note that only those selected for an interview will be contacted.

Apply Now

    BGC recognizes the value and importance of building and sustaining a culturally diverse environment and commits to intentional efforts to reflect that (along with our values) in all that we do. BGC has always been committed to diversity, and we believe that articulating our commitment to it in this way will support the ongoing evolution of this in our work going forward.

    For employees, participants, volunteers, donors, and the community, we demonstrate that commitment through:

    • Recruitment, employment, development, and promotion practices that are barrier free
    • Encouraging representatives of diverse identities (race, national or ethnic origin, language, spiritual beliefs, age, gender, sexual identity, marital status, family structure, political beliefs, mental or physical ability, or socioeconomic status) to apply for available positions, participate in programs, and/or engage with BGC
    • Making decisions based solely on an individual’s qualifications, merit, performance, and organizational needs